Privacy notice

1. Data controller

Clínica Cutem (Dr. Catalina Morales Quintero), with address at Plaza El Carmen, Suite 102, Av. Emilio Carranza 1021, Col. Burócrata, 26020 Piedras Negras, Coahuila, Mexico, is responsible for processing your personal data. This notice applies to the site cutem.com.mx and to in-person care at Cutem Clinic and Cutem Wellness. Cutem Pharmacy's online store has its own notice at farmaciacutem.com.mx. This English version is a courtesy translation; the Spanish notice governs.

2. Data we collect

Identification and contact: name, phone, WhatsApp, email.

Appointment data: unit, service or treatment, preferred date and time, message.

Browsing data: cookies and measurement tools.

Sensitive health data (reason for consultation, history, medications, clinical photographs, results), only when you are a patient of the clinic or the spa or you provide it in a form. By providing it, you expressly consent to its processing for the purposes described here.

3. Primary purposes

Scheduling, confirming, reminding, changing and canceling appointments. Providing the medical or dermo-cosmetic service. Creating and keeping the clinical record where applicable (NOM-004-SSA3-2012). Billing and payment. Answering your questions on WhatsApp, by phone or email.

4. Secondary purposes

Sending you information about services, promotions and maintenance reminders, and asking for feedback on your experience. If you don't want your data used for these purposes, write to cutemmx@gmail.com with the subject "No secondary purposes". Opting out doesn't affect the service.

5. Transfers and processors

Your data is shared with providers that operate on our behalf and under our instructions: Agenda Pro (Cutem Wellness bookings), Doctoralia (clinic appointments), Shopify (purchases at /productos), WhatsApp / Meta (messaging and measurement), Google (analytics and Tag Manager), Cloudflare Turnstile (bot protection), Resend (form emails) and the site's hosting provider. We don't sell or transfer your data to third parties for other purposes. It may be transferred to authorities when the law requires it.

6. ARCO rights

You can access, rectify, cancel or object to the processing of your data, revoke your consent and limit its use or disclosure. Send your request to cutemmx@gmail.com with: your name, a way to reply to you, a copy of an official ID and a clear description of what you're requesting. We reply within 20 business days at most.

7. Cookies and tracking technologies

We use first- and third-party cookies so the site works, to measure visits (Google Analytics, Meta Pixel) and for embedded modules (maps, booking). You can disable them in your browser; some features (cart, booking) may stop working.

8. Minors

Consultations for minors require the presence and consent of a parent or guardian. The minor's data is handled under this notice.

9. Changes to this notice

Any change is published on this same page with the new update date.

10. Authority

If you believe your data protection rights have been violated, you can turn to the Secretaría Anticorrupción y Buen Gobierno, the federal authority for personal data protection after the dissolution of INAI (gob.mx/buengobierno).